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Privacy Policy

Last Updated: January 15, 2025

Table of Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Cookies and Tracking
  5. Analytics
  6. Information Sharing
  7. Data Retention
  8. Your Rights
  9. Data Security
  10. Children's Privacy
  11. Changes to This Policy
  12. Contact Us

1. Introduction

FreshRoute Delivery ("we", "us", or "our") operates the website mainsource-ca.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

We respect your privacy and are committed to protecting your personal data. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the European Union's General Data Protection Regulation (GDPR).

Data Controller: FreshRoute Delivery, 32 Oakridge Boulevard, Peterborough, ON K9J 3T8, Canada.

2. Information We Collect

Information You Provide

We collect information you give us directly, such as:

  • Contact information: name, email address, phone number
  • Service preferences: selected service type, dietary needs
  • Communication data: messages you send through our contact form

We only collect this information when you choose to provide it by filling out our contact form. We require your explicit consent before collecting any personal data.

Information Collected Automatically

When you visit our website, we may collect:

  • Device information: browser type, operating system, screen size
  • Usage data: pages viewed, time spent on pages, click patterns
  • Network data: IP address, approximate location (city/region level)
  • Cookie data: see our Cookies section below

3. How We Use Your Information

We use your personal information for these purposes:

  • To respond to your inquiries and provide customer support
  • To send you information about our services that you requested
  • To improve our website and user experience
  • To analyze website traffic and usage patterns
  • To comply with legal obligations
  • To prevent fraud and protect our services

We will never use your data for purposes beyond what is described here without your consent.

4. Cookies and Tracking

Our website uses cookies -- small text files stored on your device. We use three types of cookies:

  • Necessary cookies: Required for the site to work. These cannot be turned off. They handle things like cookie consent preferences.
  • Analytics cookies: Help us understand how visitors use our site. These are only set with your consent.
  • Marketing cookies: Used to show you relevant ads and measure their results. These are only set with your consent.

You can manage your cookie preferences at any time through the cookie banner on our site. You can also clear cookies through your browser settings.

5. Analytics

With your consent, we may use analytics tools to understand how visitors use our website. These tools collect data such as:

  • Pages you visit and how long you stay
  • How you arrived at our site (search engine, direct link, etc.)
  • Your general location (city level, not exact address)
  • Your device type and browser

This data is used in aggregate form. We do not use analytics to identify individual users.

6. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service providers: Companies that help us run our website (hosting, email services). They are bound by contract to protect your data.
  • Legal authorities: When required by law, court order, or to protect our rights.

All third parties that process data on our behalf must meet our privacy and security standards.

7. Data Retention

We keep your personal data only as long as needed:

  • Contact form data: Retained for 24 months after your last interaction with us, then deleted.
  • Cookie data: Cookies expire according to their type. Necessary cookies last for the session. Analytics and marketing cookies expire after 12 months.
  • Analytics data: Aggregated analytics data is kept for up to 26 months.

You can request deletion of your data at any time by contacting us.

8. Your Rights

Under PIPEDA and GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to fix any incorrect or incomplete data.
  • Deletion: Ask us to delete your personal data.
  • Restriction: Ask us to limit how we use your data.
  • Portability: Receive your data in a common, machine-readable format.
  • Objection: Object to our processing of your data for certain purposes.
  • Withdraw consent: Take back your consent at any time.

To exercise any of these rights, email us at support@mainsource-ca.com. We will respond within 30 days.

9. Data Security

We protect your data using:

  • 256-bit SSL/TLS encryption for all data in transit
  • Encrypted storage for personal data at rest
  • Access controls limiting who can view personal data
  • Regular security audits and vulnerability testing
  • Staff training on data protection best practices

No system is 100% secure. If a data breach occurs that affects your rights, we will notify you and the relevant authorities within 72 hours.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top. If changes are significant, we will notify you through our website or by email.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.